Privacy Policy

Effective Date: 07 January 2020 Last Updated: 20 December 2025

TNC Healthcare Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website https://tnchealthcare.co.uk.

1. Who We Are

TNC Healthcare is a UK-based provider of health and social care services. We are registered with the Care Quality Commission (CQC) and operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Personal Identification: Name, date of birth, NHS number, gender
Contact Details: Address, phone number, email
Health Information: Medical history, care plans, treatment notes
Website Usage Data: IP address, browser type, pages visited
Communication Data: Messages sent via contact forms or email
Feedback & Reviews: Submitted via Google Reviews or other platforms

3. How We Collect Your Data

We collect data through:

Direct interactions (e.g., phone calls, emails, in-person meetings)
Online forms (e.g., Contact Form 7 submissions)
Third-party integrations (e.g., Widgets for Google Reviews plugin)
Website cookies and analytics tools

4. How We Use Your Data

We use your data to:

Deliver and manage care services
Respond to enquiries and provide customer support
Maintain accurate health and service records
Improve our website and services
Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your data under the following lawful bases:

Consent: When you provide clear permission
Contract: To fulfil our obligations to you
Legal Obligation: To comply with laws and regulations
Vital Interests: To protect your health and safety
Legitimate Interests: To operate and improve our services

6. Sharing Your Data

We may share your data with:

NHS and healthcare professionals
Local authorities and social services
Regulatory bodies (e.g., CQC)
IT and software providers (e.g., WordPress, Contact Form 7, Trustindex)
Legal or financial advisors (where necessary)

All third parties are required to handle your data securely and in accordance with data protection laws.

7. Data Retention

We retain your data only as long as necessary. Health records are typically kept for at least 8 years, or longer if required by law.

8. Your Rights

You have the right to:

Access your data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies & Analytics

Our website uses cookies to enhance your experience. You can manage your cookie preferences in your browser settings. We may use analytics tools to understand how visitors use our site.

10. Third-Party Plugins

Contact Form 7: Data submitted via our contact forms is securely stored and used solely to respond to your enquiry.
Widgets for Google Reviews: If you leave a review, your name and comments may be publicly visible. Please avoid sharing sensitive information in reviews.

11. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

12. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Data Protection Officer TNC Healthcare Email: dpo@tnchealthcare.co.uk Phone: 07944457172 Website: https://tnchealthcare.co.uk/contact